LKYA Nevada

Bad company when it comes to the quality of used parts and customer service. On 06.13.2023 I purchased a used engine for my Ford Fusion. The first problem started with the difference in the price online compared to the price in the physical store (more expensive) for the same product. Once the purchase was made, even with the higher value, the engine was delivered and when installed in the vehicle, it was in terrible condition. Contacted to replace the engine, LKQ took more than 10 days to authorize the replacement, as the company technician who would be sent to analyze the engine never showed up. After the exchange was made (I had expenses to take the engine to the company because of LKQ), I was given another engine again with a problem (4 broken parts). I've contacted the company and they told me that the external parts of the engine has no warranty and they didn't provided this information at the moment of the purchase. I also inform you that the company kept my original engine and informed that it disposed of it, making it impossible to return the part. I have been without my car for 3 weeks and I work with my vehicle, due to the negligence of LQK, which does not even review the products it sells. I would not recommend this company to anyone in need of parts for their vehicle and If I could I'd like to give zero stars.

1.15.24 To the owner of LKQ NEVADA, The people in the parts department are intentionally being rude to customers in retaliation for having to work on a holiday. The reason that you have not made as much money as your usual day us is because the people in the parts department are being rude to your customers, giving them incomplete information and hanging up on them, because they are upset they’re working on Martin Luther King day, when their manager is off of work. When customers go in to see if they can match parts they get turned away by the woman who just looks at you when you walk in. When asked if parts can be matched she says that they don’t have pictures of the parts and that the parts have to be ordered and paid for and when the parts arrive, then the parts can be matched. When asked for a manager, I was told that they were off today and when I asked who was in charge, they said that person was in a meeting. Horrible customer service. You would expect this from a parts company that rips off people not a major parts distributor, all three employees upfront should be fired. When i walked away, the entire staff behind the counter the laughed at me. Check all of the audio phone recordings and video footage of the transactions at the front counter.